Be sure you have a problem, not just a peeve.
Are the cooks turning out lousy chow or was it just one bad meal?
Give your chain of command a chance to solve the problem.
Many problems must be addressed to the chain of command for resolution anyway.
If IG assistance is needed, contact you local IG first.
IG's at higher commands will normally refer the case to the local IG for action.
Be honest and don't provide misleading information.
IGs will discover the truth quickly in most cases and there are penalties for knowingly providing false information.
Keep in mind that IGs are not policy makers.
If a policy is flawed you can submit proposed changes on a DA form 2028.
Keep in mind that IGs can only recommend, not order a resolution.
Only Commanders can order; the role of the IG is to advise the Commander.
Remember, IGs can only resolve a case on the basis of fact.
Your claim that a supervisor has violated the rules doesn't make it fact. A claim must be supported with evidence.
Don't expect instant action on your request...Be patient.
Proper inquires and investigations take time.
Be prepared to take "No" for the answer.
In any case "Yes" or "No", the IG will explain why.
The IG Complaint Program may not be used for matters normally addressed through other established grievance or appeal channels, unless there is evidence that those channels mishandled the matter or process. If a policy directive or instruction provides a specific means of redress or appeal of a grievance, complainants must exhaust those procedures before filing an IG complaint. Complainants must provide some relevant evidence that the process was mishandled or handled prejudicially before IG channels will process a complaint of mishandling. Mere dissatisfaction or disagreement with the outcome or findings of an alternative grievance or appeal process is not a sufficient basis to warrant IG investigation.
The following issues and allegations are ordinarily not appropriate for IG intervention:
- Criminal allegations
- Issues that have other means of redress (If the appropriate redress procedures were used, IGs will advise complainants that IG involvement focuses on ensuring that the complainant received due process and the protection of rights as intended by law and regulation)
- Courts-martial actions
- Nonjudicial punishment
- Officer evaluation reports
- NCO evaluation reports
- Enlisted reductions
- Type of discharge received
- Pending or requested discharge
- Complaints that a commanding officer has wronged a soldier
- Financial liability investigations of property loss
- Relief for cause
- Adverse information filed in personnel records (except for allegations of reprisal)
- The issue is not Army related
- Soldier EO complaints
- Civilian allegations of reprisals
- Department of Defense civilian employee redress through other channels
- Hazardous work conditions
- Equal Employment Opportunity
- Collective bargaining agreements
- Appeals of adverse actions within the purview of 5 USC 7701-7703
The following list identifies complaints not appropriate for the IG system, and the agencies with established programs for the redress of these complaints. This list is not all-inclusive.
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Military Equal Opportunity (EEO)
Issues of race, color, sex, religion, or national origin
Court-Martial Actions, Non-judicial punishment, Article 15s, UCMJ actions, legal advice, and claims. Contact your chain of command legal clerk or legal office prior to contacting NMAG-AJA.
Line of Duty, Active Duty Medical Evaluation (ADME), Incapacitation pay
Retirement points, security clearances, SIDPERS analysts group
Records management, promotion/reduction boards, orders, discharges, records transfer, corrections to military records, MOB and redeployment processing, OERs
Records management, promotion/reduction boards, orders, discharges, records transfer, corrections to military records, MOB and redeployment processing, NCOERs
If you have a concern and are unsure if you should file a complaint, contact your local IG office for guidance. (505) 474-1320/1321
IGs receive and process complaints, allegations or requests for assistance from National Guard Soldiers, Airmen, family members, federal employees, retirees, veterans, congressmen, private citizens from any source (including anonymous), regarding operations, organizations, functions, and personnel issues.
IGs research regulatory guidance to identify issues, allegations, and IG appropriateness. Complaints will be handled through assistance, inspections, and investigations or teaching and training when appropriate.
Any military or civilian member may file an IG complaint. However, many Department of the Army civilian complaints (e.g., discrimination, sexual harassment, and conditions of employment) must be addressed by agencies other than the IG (see Complaints Inappropriate). Anyone, including civilians with no military affiliation, may file Fraud, Waste, and Abuse disclosures. Depending on the circumstances, the IG may also accept complaints from dependents or relatives of National Guard members, active duty members and retirees and their dependents. However, it's always best for the actual "complainant" or person who witnessed the alleged wrongdoing to file the complaint. If you have a concern and are unsure if you should file a complaint, contact your local IG office for guidance.
The following types of complaints are appropriate for the IG System:
Pay IDT, AT, Duty Without Orders, Bonuses
Personnel Actions Promotions, Discharges, Retirements, Orders, Delinquent OERs/NCOERs, Weight Control, APFT
Medical LOD, INCAP Pay, ADME, Medical Separation Boards
Command Management Family Care Plans, Sensing Sessions, Reprisal, Command Climate, Undue Command Influence, Preferential Treatment
Personal Conduct Non-Support, Fraternization, TDY Fraud, GSA Vehicle Usage, Living at Armories
- A violation of law, policy, procedures, or regulations (including laws or regulations prohibiting sexual harassment, unlawful discrimination, reprisal, and improper mental health evaluations)
- An injustice or abuse of authority
- Inappropriate conduct/misconduct
- A deficiency or like condition
Promptly report any of the above complaints through the appropriate grievance channels, including your chain of command, and the IG if necessary. The subject of your complaint must be involving a National Guard program or person. Bear in mind, however, the fact that you may disagree with your supervisor(s) over management styles or have what you believe is a "personality conflict" does not constitute an injustice or mismanagement. If you are not sure your concern is a reportable matter, contact your local IG office for guidance.
Any Fraud, Waste, and Abuse (FWA) and violations of law, Army instructions, or policy should be reported through the appropriate grievances channels. The subject of your complaint must be an Army program or person. Bear in mind, however, the fact that you may disagree with your supervisor(s) over management styles or have what you believe is a "personality conflict", does not constitute an injustice or mismanagement. If you are not sure your concern is a reportable matter, contact your local IG office for guidance or advice.
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All military and civilian members have a duty to promptly report gross mismanagement; a violation of law, policy, procedures, or regulations; an injustice; abuse of authority, inappropriate conduct, or misconduct; and a deficiency or like condition, to an appropriate supervisor or commander, to an IG or other appropriate inspector, or through an established grievance channel. Complainants should attempt to resolve issues and personal complaints at the lowest level possible using command channels before addressing them to a higher level or to the IG. The immediate supervisory chain of command can often resolve complaints more quickly and effectively than a higher level not familiar with the situation. The IG system should be used when referral to the chain of command would be futile or there is fear of reprisal. Complainants must submit IG complaints within one year of learning of the alleged wrong. IG complaints not reported within one year will normally be dismissed unless the complainant is able to demonstrate he/she was unable to meet the time requirements due to unforeseen or extraordinary circumstances and such circumstances justify the delay. IG complaints not reported within 60 days of the alleged wrong may seriously impede the gathering of evidence and testimony. The IG may dismiss a complaint if, given the nature of the alleged wrong and the passage of time, there is reasonable probability that insufficient information can be gathered to make a determination, and/or no special New Mexico National Guard interest exists to justify investigating the matter.
IGs may also dismiss a complaint if there is no recognizable wrong or violation of law, regulation, or policy.
Individuals should attempt to resolve Fraud, Waste, and Abuse (FWA) issues and personal complaints at the lowest possible level, using command channels before elevating them to the next higher level or the Office of the Inspector General.
Further, complaints must be promptly filed within IG, command, or other grievance channels. IG's may dismiss a complaint if there is no FWA, recognizable wrong or violation of law, regulation, or policy. Also, complaints should be received in a timely manner.
You may submit your complaint to any IG at any level including the Inspector General, Department of Defense (IG, DoD). However, AR 20-1, Inspector General Activities and Procedures, encourages IGs to resolve complaints at the lowest level. Therefore, a good "rule of thumb" is to determine the lowest level commander (e.g., company/battalion commander, Wing, or Major Command commander) who can "fix" the problem and submit your complaint to that commander's IG. If you believe that commander is part of the problem, then submit your complaint to the IG of the next higher commander. You should generally start by submitting your complaint to your local IG, who can provide guidance and determine if your complaint needs to be "elevated" to a higher level IG or placed in a different grievance channel.
The IG does not generally handle matters that have established grievance channels, appeal channels, or methods of redress. If a policy directive or instruction provides a specific means of appeal or redress of a grievance, you must exhaust those appeal procedures before submitting a complaint to an IG. Further, you must be able to allege that the process was mishandled or handled prejudicially before an IG will process a complaint of mishandling. Mere dissatisfaction with the outcome of an appeal is not sufficient basis for an IG investigation.
Complaints may be filed with a supervisor or commander in your chain of command, an IG or other appropriate inspector, or within any established grievance channel. Fraud, Waste, and Abuse (FWA) complaints may be reported to the Army Audit Agency (AAA), Army Office of Special Investigations (AOSI), security police, or other proper authority. Promptly advise the AOSI of suspected criminal misconduct or fraud. It is the intent of the Inspector General System that IG closest to the complaint provides assistance or conduct inquiries into the matters submitted.
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All requests for assistance require the submission of either the DA form 1559 (Army) or AF IMT 102 (Air Force). These forms should be submitted to The Inspector General's office. Be sure to provide a complete mailing address and daytime telephone number so we may contact you. The Inspector General office also accepts anonymous requests for assistance. Be sure to include the following:
- What you want the IG to do for you.
- The details as to what occurred to better inform us of what happened.
- Who have you contacted to try and resolve the issue?
- Copies of documentation relating to the issue
New Mexico National Guard
Joint Force Headquarters
Attn: Office of the Inspector General
47 Bataan Blvd.
Santa Fe, New Mexico 87508